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Campsite
 Nudist beach area
 Quiet
 Additional small tents
 Lively
Size of campsite
 Medium(from 6 to 15 ha)
 Small (up to 6 ha)
 Large (from 15 ha)
Shopping
 Tobacco kiosk
 Minimarket with fresh prouducts
 Post collection
 Bakers
 Kiosk
 Fish stall
 Supermarket
 Wine shop
Catering facilities (bar,restaurant etc.)
 Ice cream kiosk
 Takeaway
 Crêperie
 Bar
 Pizzeria
 Ice cream parlour
 Rolls - possible to order in advance
 Restaurant
 Poolbar
 Rotisserie
Leisure time facilities
 Mini-club
 Slot machines
 Mini farm
 Billiards
 TV room
 Paintball
 Tree climbing parcours
 Animation
 Playground
 Bouncy castle
 Go-cart
 Segway hire
 Indoor play area
 Cinema
 Disco
 Trampoline
 Children
 Quad biking
 Library
 Circus school
Shops
 Ice cream kiosk
 Hairdressers
 Boutique
BBQ
 Charcoal BBQ allowed
 Not allowed
 Gas BBQ allowed
 Electric BBQ allowed
 BBQ only allowed in special BBQ area
Groups
 Group bookings only on request
 Groups not accepted
 Groups accepted
Dogs allowed
 Dogs are allowed on site but not in all accommodation and have to be booked in advance.
 Beach where dogs are allowed
Dogs not allowed
 Dogs are not allowed on this campsite
Position
 In the mountains
 Next to river
 Beach less than 500 m
 Next to beach
 Next to lake
 Beach less than 1000 m
Parking
 Parking possible next to accomodation
 Parking -various
 Parking not possible directly next to accommodation
 Parking will be charged
Sanitary facilities
 Not suitable for handicapped customers
 New sanitary facilities
 Changing table
 Dog toilet
 Special facilities for children
 Dog shower
 Subject to charges
 Suitable for handicapped customers
Pools
 Bathing caps are mandatory
 Bathing caps are mandatory from 2017
 Children
 Whirlpool
 Heated pools
 Open air pool
 Artificial river
 Use of open air pool on neighbouring site
 Water park
 Indoor Pool
 Slide
Miscellaneous
 Safe hire
 Post collection
 Babysitting
 Internet/Wi-Fi
 Cash dispenser
 Phone box
Sports on offer
 Climbing parcours
 Tabletennis
 Volleyball
 Badminton
 Archery
 Climbing wall
 Tennis
 Minifootball
 Golf
 Skater ramp
 Horse riding
 Bowling
 Fitness
 Minigolf
 Multisport area
 Laser clay pigeon shooting
 Boulé
 Football
 Basketball
 Beach volleyball
Pitches
 Terraced
 Large
 Partly shady
 Shady
 Medium
 Sunny
 Small
Beach
 Bus to beach
 Grass
 Parasols
 Sandy beach + grass
 Beach showers
 Shingle beach
 Nudist beach area
 Rock-Cement ledges
 Sunlounger
 Sandy beach
 Hammock
Accommodation
 Mobilehomes
 Lodge tents
 Bungalow
 Hoilday flat -dogs allowed
 Holiday flats
 Mobilehomes allowing dogs
 Tents
To rent
 Pedal go-carts
 Sailing boats
 Pedal boats
 Rent of bikes
 Tennis racket/balls
 Fishing equipment
 Children's seats
 Canoe
 Boats
 Surfboards
Washing /drying facilities
 Washing facilities for wet suits
 Washing machine
 Dryer
 Ironing facilities
Water sports
 Jet skiing
 Boat lake
 Wakeboard
 Water skiing
 Jetty
 Fishing
 Canoe
 Banana boat
 Boat launch/ramp
 Boat slip
 Wind surfing
 Sailing
 Boat lift/crane
 Diving
 Buoy
 Fishing pond
 Surfing
Wellness
 Steam baths
 Solarium
 Massage
 Sauna
 Kneipp water-treading bath
 Hammam

FAQ (Frequently Asked Questions)

Frequently Asked Questions

What's the down payment?

The deposit amounts to 20% of the total price, plus the reservation costs of 24 EUR and is due immediately after booking. The balance will be paid 42 days before your arrival. If you book at very short notice and your holiday begins in less than 42 days, the total amount is due immediately. If you book for an arrival within the next 8 days, the total amount has to be paid exclusively by credit card or PayPal.


How is the travel price calculated?

The price of the trip is calculated per night and depends on the choice of accommodation, campsite and travel period. Optional extras such as bed linen, baby cot, high chair or insurance etc. will be charged separately. Additional costs may apply when booking a stopover, ferry or rental car.


What are the reservation costs?

For each booking we charge 24 Euro reservation costs.


Can I make a non-binding reservation?

We can record your desired accommodation up to 24 hours as an option. This is only possible by telephone. A booking via the website is a binding booking.


Can I book travel cancellation insurance?

We offer you a travel cancellation insurance from the insurance -Alte Leipziger- for 5% of the total amount. You can book the insurance immediately with the online booking or you can book 14 days after receipt of the booking confirmation/invoice. In case of cancellation due to illness, please contact us with your booking number, the medical certificate and the cancellation confirmation: Alte Leipziger Versicherung AG, Transport Department Postfach 1660, 61406 Oberursel (06171/663616)


How can I cancel?

We can only accept cancellations in writing (by e-mail, fax or post). Please note that the cancellation must only be sent and signed by the contracting party in whose name the booking is made.


Can I transfer my booked trip to another family?

Should you unfortunately not be able to start your booked journey, you can transfer the journey to another family. In this case we need a letter (by mail, fax or post) from you that you want to transfer the booking to another family. From this family we also need a written confirmation of the transfer of the booking (by mail, fax or mail). The costs for this rebooking are a one-time fee of 35 Euro.


Is there a free cancellation phase?

If you book before 01.10.2018, you can cancel until 31.01.2019 free of charge.


How can I pay my bill?

You can pay your invoice by bank transfer. Alternatively, we also offer payment by credit card and PayPal.


How can I redeem a voucher?

If you have a voucher, you can write the voucher code in the comment field of an online booking. If you book by phone or email, simply let us know the voucher code.


Bonus points

We have a customer club for our loyal customers. You will always find the bonus points for your booking on your confirmation. Information about the customer club can be found here. If you would like to redeem your bonus points, give us a call or send us an e-mail.


How long is the early booking period?

If you would like to benefit from the early booking conditions, you must book before 01.10.2019.


Are group bookings possible?

If you would like to benefit from the early booking conditions, you must book before 01.10.2018.


Is there a minimum age for booking?

The main booker must be at least 18 years of age on the day of booking and is responsible for all participants registered in the booking. We do not accept groups of one sex under 25. A combination of couples is permitted.


Are there SmileCamp employees on site?

We have our own staff on almost all campsites who will take care of you. At Camping Baia Domizia and Tonnara the campsite reception is your contact.


Is there internet access at the campsites?

More and more campsites offer Internet access or WLAN in certain areas of the campsite (e.g. at the reception, in the restaurant). Please refer to the campsite pages for information on the respective facilities. The costs may vary during the season. Please inform yourself on site about the current fees.


Can we park right next to the shelter?

In almost all cases you can park your vehicle near the accommodation. For detailed information, please call us so that we can check it individually for you.


Can we change our booking just before departure?

If you would like or need to make changes to your booking shortly before departure, you should contact our customer service: +49 (0)2131-4067972. Your change requests will then be checked for availability. If you would like to add extras such as bed linen etc. to your already confirmed booking, please contact us at +49 (0)2131-4067972. From one week before arrival, extras can only be added on request.


Can I book accommodation next to me for friends?

You can book a side-by-side guarantee. The prerequisite is that all families book the same period and the same type of accommodation. The side-by-side guarantee must be paid for each booking and can be booked for a maximum of three accommodations.


Desired parking spaces

We are happy to try to fulfil your parking space wishes. However, we cannot guarantee that we will be able to meet all your parking requirements.


What documents will I receive after booking?

If you have booked online, you will immediately receive an e-mail with your booking details. Attention: If you do not receive a booking confirmation, please check the spam folder in your e-mail program. You will receive your invoice and other documents by e-mail within one working day. If, contrary to expectations, you have not received a confirmation/invoice within three days, please call us at +49 (0)2131-4067972. You will receive your complete travel documents by e-mail approx. 3 weeks before departure. Please check the documents immediately for correctness and, if necessary, contact our customer service.


Can I arrive early in the morning or later than 8 p.m.?

The arrival time for your accommodation is 14 to 20 o'clock. If you arrive at the campsite early in the morning, please contact the campsite reception desk. We cannot guarantee that your accommodation is ready for occupancy. However, you can already stay at the campsite. If you arrive later, please let us know if you have different arrival times so that we can pass the information on to the local staff.