Under EU Regulation 524/2013 on Online Dispute Resolution in Consumer Matters, from 9 January 2016, consumers will be able to settle disputes with businesses in connection with online purchase or service contracts out of court via an online platform (OS platform). Insofar as you have concluded a service contract with us (this is the case if we have concluded services of third parties as travel agents for you), these regulations apply. This platform will be set up by the EU Commission and made accessible in particular via the "Your Europe" portal (https://europa.eu/youreurope/citizens/index.htm).
Please note: According to the EU Commission, the OS platform for consumers has been available since 15 February 2016: https://ec.europa.eu/consumers/odr
We do not participate in dispute resolution proceedings before a consumer arbitration board.